TRACER 2.0 High-Payload
Indoor Mobile Robot

AGILEX ROBOTICS CO., LIMITED is a limited liability company incorporated under the laws of the People's Republic of China. We respect your privacy and are committed to protecting your personal information. This Privacy Policy applies to all AgileX products and services.

1 How We Collect and Use Personal Information

Information You Provide

• Registration and sign in. Your mobile phone number, email address, username, password, and optional profile information such as your profile photo, gender, and industry.
• Transaction information. Your name, delivery address, and payment information, which may include an identification number, bank card number, or third-party payment account details.
• Interactive content. Customer service conversations, survey responses, and text or images that you submit in comment areas.

Information Collected Automatically

• Device and network logs. Device model, operating system, browser type, IP address, access time, pages visited, and usage logs.
• Location information. Approximate location derived from your IP address, GPS, or similar technologies.
• Usage information. Feature interactions, error logs, and performance diagnostics.

Information from Third Parties or Public Sources

• Social sign in. A third-party OpenID, nickname, and profile photo, where you authorize the transfer.
• Public information. Personal information that you choose to upload or publish through public channels.

2 Purposes of Processing and Legal Bases

We collect and use personal information only for specific and lawful purposes. The table below identifies the purposes described in this Policy and the corresponding legal bases under Article 13 of the Personal Information Protection Law of the People's Republic of China (PIPL).

Purpose: Account and security
How We Use Information: Verify identity, prevent fraud, and protect account security
Legal Basis: Necessary to perform a contract (PIPL Article 13)

Purpose: Service delivery
How We Use Information: Process orders, arrange delivery, and provide customer support
Legal Basis: Necessary to perform a contract (PIPL Article 13)

Purpose: Product improvement
How We Use Information: Analyze usage, update features, and improve performance
Legal Basis: Legitimate interests, to the extent permitted by applicable law (PIPL Article 13)

Purpose: Marketing and recommendations
How We Use Information: Send product updates and personalized advertising
Legal Basis: Your consent (PIPL Article 13)

Purpose: Security and compliance
How We Use Information: Monitor anomalies and investigate suspected unlawful activity
Legal Basis: Legitimate interests, to the extent permitted by applicable law (PIPL Article 13)

We will not use your personal information for a purpose outside this table without obtaining your consent, unless otherwise permitted by applicable law.

3 Cookies and Similar Technologies

This website uses cookies, local storage, pixel tags, and similar technologies for identity verification, personalized display, traffic analytics, and security.

You can manage or delete cookies through your browser settings. Disabling or deleting cookies may affect the availability or operation of certain website features.

4 Sharing Transfers and Public Disclosure

We do not provide your personal information to third parties except in the following circumstances:

• With your authorization or consent.
• Legal requirements. To comply with applicable laws, regulations, court orders, or requests from judicial authorities.
• Affiliates and service providers. To provide necessary services, subject to appropriate obligations consistent with this Policy.
• Business transactions. In connection with a reorganization, merger, or acquisition, where personal information transfers with the business and remains subject to this Policy.
• Protection of lawful rights and interests. For example, to investigate fraud or respond to a security incident.

When we share or disclose personal information, we maintain records of the recipient, the information involved, the time of disclosure, and the reason for the disclosure.

5 Cross Border Transfers

If a cross-border transfer of personal information is necessary for our business, we will comply with Article 38 of the PIPL. As applicable, we will complete a security assessment or use the standard contract issued by the relevant authority, and we will provide notice to you or obtain your authorization.

6 Information Storage and Security

• Storage location. Personal information is generally stored on servers located in China. Where overseas storage is necessary, we will complete security assessments as required by applicable law.
• Security measures. We use measures such as SSL/TLS encryption, access controls, log audits, intrusion detection, and periodic risk assessments.
• Incident response. If a data breach or other security incident occurs, we will notify affected individuals and report the incident to the relevant regulatory authority as required by law.

7 Your Rights

Subject to the PIPL, including Chapter IV, the Cybersecurity Law of the People's Republic of China, and other applicable laws, you may exercise the rights below through www.agilex.ai/contact or by emailing sales@agilex.ai.

• Access and correction. View, download, or correct your personal information.
• Deletion. Request deletion when the processing purpose has been achieved or when you withdraw consent.
• Withdrawal of consent. Withdraw authorization for a specific processing activity at any time.
• Restriction or objection. Request that we restrict or stop unnecessary processing or processing conducted without consent.
• Data portability. Obtain a copy of your personal information and request its transfer to another service provider, where applicable.
• Complaints and remedies. Submit a complaint to us or to the relevant regulatory authority.

We will respond to reasonable requests within 30 days. If we cannot fulfill a request because of legal restrictions or legitimate operational reasons, we will notify you and explain the reason.

8 Children's Privacy

This website and our services are intended for adults aged 18 or older. If we learn that we have inadvertently collected personal information from an individual under 18, we will verify the circumstances and delete the information promptly.

9 Changes to This Policy

We may update this Policy to reflect changes in law, our business, or technology. Before a material change takes effect, we will post a prominent notice on the website and notify you by email or text message. If you continue to use our products or services after the updated Policy takes effect, you will be deemed to have accepted the updated terms, to the extent permitted by applicable law.