Last Updated: October 22, 2026
AgileX Robotics values the privacy of visitors to our international website. This Privacy Policy explains how we collect, use, disclose, retain, protect, and otherwise process Personal Information when you browse our Website, request technical documentation, submit an inquiry, or subscribe to our newsletter. Please read this Policy carefully to understand your choices and rights.
1. Who We Are and Scope of This Policy
This Policy applies to https://global.agilex.ai/ and any associated product-information pages and forms that link to it (together, the “Website”). The Website provides information about robotics platforms, mobile robot systems, manipulators, technical resources, and business solutions. It currently does not offer online checkout or payment services.
For the processing described in this Policy, Dongguan AgileX Robotics Co., Ltd. (“AgileX Robotics”, “we”, “us” or “our”) acts as the Personal Information controller or responsible personal information processor to the extent that it determines the purposes and means of processing. Our business address is XbotPark, Songshan Lake Park, Dongguan City, Guangdong Province, China.
For privacy-related requests, contact marketing@agilex.ai. If another legal entity determines the purposes or means of a specific processing activity, we will identify the relevant role and provide additional information where required by applicable law.
AgileX Robotics websites are powered by Shopify. This Policy applies only to the personal information we collect and does not apply to services provided by Shopify. Please review Shopify’s Privacy Policy at [https://www.shopify.com/legal/privacy] carefully before using Mammotion websites. If you become aware of risks associated with Shopify services, you are advised to terminate the use of Mammotion websites to protect your legitimate interests and to contact us promptly.This Policy covers the Website only. Separate privacy notices may apply to mobile applications, connected robot products, device platforms, recruitment, and independent third-party websites.
2. Personal Information We Collect
2.1 Information you provide directly
When you use an inquiry form, documentation request, contact function, or newsletter subscription, we will collect the following categories of Personal Information, depending on the fields displayed:
• Contact information —name, email address, country or region.
• Business information — organization or company name and business-related details that you choose to provide.
• Subscription and preference information — email address, newsletter preferences, and records of your affirmative choices, withdrawal or unsubscribe requests, where relevant.
If you request a user manual, technical specification, CAD model, or similar product resource, we may collect the contact information requested on the relevant form, together with the resource requested.
If you submit personal information about other people to us or to our service providers, you are responsible for ensuring that you have the authority to do so and for allowing us to use their personal information in accordance with this Privacy Policy (for example, by asking for their consent).
2.2 Information collected through use of the Website
When you browse the Website, our systems may process IP address, browser and device type, operating system, page requests, date and time of access, referrer information, security events, and related technical logs to the extent generated by our infrastructure or approved service providers.
Please avoid submitting passwords, identity-document numbers, payment credentials, sensitive Personal Information, or confidential third-party information in free-text inquiry fields unless specifically requested through an appropriate secure channel.
3. Purposes of Processing and Lawful Bases
We process Personal Information only for specified, legitimate purposes and on a legal basis available under applicable law.
3.1 Documentation and information requests
We use your contact details and requested resource information to provide or enable access to user manuals, product specifications, technical documentation, and related materials. Depending on the circumstances, the applicable basis may be steps taken at your request before entering a contract or our legitimate interest in responding to requested information.
3.2 Business and technical inquiries
We use contact, organization, product interest, project requirement, and communication information to understand and respond to your inquiry, discuss suitable robotics solutions, arrange requested communications, and maintain a reasonable history of relevant correspondence. The applicable basis may be pre-contractual steps or legitimate interests, subject to an appropriate balancing assessment where required.
3.3 Direct marketing and newsletters
We use your email address and relevant subscription preferences to send product launches, technical updates, newsletters, event invitations, promotional materials, and similar communications only where you have provided valid consent or where another lawful basis is permitted by applicable marketing and data protection law. Where consent is required, it will be requested separately from submitting an inquiry or receiving documentation.
3.4 Website operation, security, and improvement
We process appropriate technical data to operate and secure the Website, diagnose errors, prevent abuse, and improve our services. Any non-essential analytics or advertising technologies are subject to the applicable requirements for notice and user choice.
3.5 Legal compliance and protection of rights
We may process information to fulfill legal obligations, respond to lawful requests, investigate security issues, and establish, exercise, or defend legal claims.
Where we rely on legitimate interests under the GDPR or UK GDPR, we assess whether our interests are overridden by your rights and freedoms. Where we rely on consent, you may withdraw it at any time without affecting lawful processing carried out before withdrawal.
4. Marketing Communications, Consent, and Choices
Submitting a product inquiry or requesting technical documentation does not, by itself, constitute consent to receive unrelated marketing communications. Where we seek permission for marketing in these contexts, it will be presented as a separate, optional choice that is not pre-selected. Declining marketing communications will not prevent you from submitting an inquiry or accessing product documentation otherwise available to you.
If you subscribe to our newsletter using a clearly identified subscription form or other affirmative action, we may send the information described at the point of subscription. We may record the source, date, time, wording of the consent request, and subsequent subscription changes or withdrawals to demonstrate compliance.
You may withdraw your marketing consent or object to direct marketing at any time by following the unsubscribe link in a marketing email or contacting marketing@agilex.ai. We will process opt-out requests as required by applicable law. We may retain a limited suppression record to prevent further marketing to persons who have opted out.
5. How and Why We Share Your Information
With Suppliers:
Our authorized vendors and suppliers may require personal information to provide services we have contracted for, such as website hosting, IT services, customer service and cookie preference management. We use a wide variety of software and tools at the Website and we process personal information using these tools as a regular course of business. Our contracts with suppliers and vendors include provisions to protect your information and limit its use.
We also share non-personally identifiable information, such as anonymized or aggregated information, with suppliers for purposes such as analysis, identifying trends in the areas of our products and to help research and develop our new services.
With Affiliates:
Where relevant to your inquiry and permitted by law, we may disclose necessary information to affiliated entities as necessary to provide organizational, technical, legal and compliance support for our service. These affiliated entities either follow the same practices described in this Privacy Policy or follow practices at least as protective as those described in this Privacy Policy.
Business transferees
In the rare event of a business transaction such as a merger, acquisition, or reorganization, we may share some of your personal information with relevant parties (e.g., a buyer or successor) in order to facilitate such a transaction. If we intend to transfer information about you, we will inform you either by email or by posting a notice on the Service.
We may also disclose information when required by applicable law or valid legal process, to protect lawful rights and security, or as part of a genuine corporate restructuring subject to applicable safeguards.
6. Storage in Mainland China and International Data Flows
Personal Information submitted through the Website is transmitted to and stored in databases located in mainland China. Authorized personnel of AgileX Robotics in Dongguan, China, access and process this information for the purposes set out in this Policy. If you access the Website from another country or region, the Personal Information you submit will therefore be received and processed in mainland China, where data protection rules may differ from those in your jurisdiction.
We may use infrastructure or other service providers that involve access or further processing in other jurisdictions, but only as consistent with our actual arrangements and applicable law.
Where applicable data protection laws require safeguards for a transfer between separate organizations across borders, we will implement appropriate mechanisms, which may include contractual protections or other legally recognized safeguards. We will also take reasonable technical and organizational measures to protect information processed in mainland China. You may ask for further information about relevant safeguards by contacting us.
7. How Long We Retain Personal Information
We retain Personal Information only for as long as reasonably necessary for the purposes described in this Policy, taking into account the nature of the information, the status of our communications, security needs, applicable legal obligations, and the establishment, exercise, or defense of legal claims.
Inquiry and documentation request records are kept while necessary to respond to the relevant request and for a proportionate follow-up period. Newsletter contact information is retained while your subscription remains active. After an opt-out, we may keep limited suppression and consent-history records where needed to honor your choice and comply with law. Technical logs and backup copies may be retained under separate documented schedules.
8. Cookies and Similar Technologies
The Website may use cookies or similar technologies to operate essential functions, protect security, remember relevant preferences, and, where enabled, measure usage or support advertising and promotional activities.
Strictly necessary cookies may be used where required to operate requested website functions. Analytics, advertising, or other non-essential cookies and pixels will be activated only in accordance with applicable law, including obtaining prior consent where required. Visitors will be provided with appropriate information and controls to accept, reject, or manage such technologies where legally required.
You can also manage cookies through your browser settings, although disabling some technologies may affect Website functionality.
9. Information Security
We implement appropriate technical and organizational measures designed to protect Personal Information against unauthorized access, disclosure, alteration, loss, or misuse, taking into account the nature and risks of processing. Such measures may include access controls, confidentiality requirements, security monitoring, appropriate transmission and storage protection, and incident response procedures.
However, security risk is inherent in all internet and information technologies. No method of transmission or storage is completely secure, but we take reasonable steps appropriate to the circumstances and will respond to personal-data incidents as required by law.
10. Your Privacy Rights and Choices
You may request access or corrections to your Personal Information and make choices about the marketing materials you receive (or choose not to receive marketing at all). If you are in Europe, you may have additional rights under the GDPR.
To exercise a right or ask a privacy question, please email marketing@agilex.ai. We may ask for information reasonably necessary to verify your identity and will respond within applicable statutory time limits. Rights may be subject to legal exceptions.
11. Unsubscribing from Marketing
Every marketing email that we send will include a practical means to unsubscribe. You may click the unsubscribe link or contact marketing@agilex.ai to withdraw marketing consent or update your email preferences. We will cease sending the relevant marketing messages within the period required by applicable law and may retain limited information to honor the opt-out.
Unsubscribing from marketing will not prevent you from visiting the Website, downloading otherwise available product documents, or submitting business inquiries. We may still send communications necessary to answer a specific request you make, provided those communications are not used as a substitute for promotional emails.
12. Children’s Privacy
The Website is intended primarily for business, engineering, research, and educational organizations and is neither intended for, nor aimed at, at children. We do not knowingly solicit Personal Information from children where parental authorization is legally required. If you believe that a child has provided such information, please contact us so that we can assess and take appropriate action.
13. Third-Party Websites and Social Media
Our Website may contain links to independently operated websites, video platforms, documentation repositories, or social media services. These third parties operate independently and may process Personal Information under their own privacy policies. We encourage you to review their notices before providing them with information.
These third-party websites and social media plug-ins may collect your IP address and browsing behavior. We may place cookies to enable proper functionality.
14. Additional Information for Certain Regions
Depending on your location and applicable data protection laws, you may be entitled to additional rights and protections regarding your personal information. We will respect and facilitate the exercise of such rights in accordance with applicable laws. For more information or to exercise your rights, please contact us using the contact details provided in this Privacy Policy.
15. Changes to This Policy
We may update this Privacy Policy as our Website, processing practices, or legal obligations change. When we do so, we will publish the updated Policy and revise the “Last Updated” date. Where required, we will provide additional notice or seek renewed consent for material changes.
16. How to Contact Us
If you have questions or concerns about our privacy practices or to exercise any of your rights and choices as described in this Policy, you can select the appropriate link below:
Data Controller: Dongguan AgileX Robotics Co., Ltd.
Business Address: XbotPark, Songshan Lake Park, Dongguan City, Guangdong Province, China.
Privacy Contact: [marketing@agilex.ai]
Website: https://global.agilex.ai/
