Last Updated: November 10, 2026
AgileX Robotics values the privacy of visitors to our international website. This Privacy Policy explains how we collect, use, disclose, retain, protect, and otherwise process Personal Information when you browse our Website, request technical documentation, submit an inquiry, or subscribe to our newsletter. Please read this Policy carefully to understand your choices and rights.
1. Who We Are and Scope of This Policy
This Policy applies to https://global.agilex.ai/ and any associated product-information pages and forms that link to it (together, the “Website”). The Website provides information about robotics platforms, mobile robot systems, manipulators, technical resources, and business solutions. It currently does not offer online checkout or payment services.
For the processing described in this Policy, Dongguan AgileX Robotics Co., Ltd. (“AgileX Robotics”, “we”, “us” or “our”) acts as the Personal Information controller or responsible personal information processor to the extent that it determines the purposes and means of processing. Our business address is XbotPark, Songshan Lake Park, Dongguan City, Guangdong Province, China.
For privacy-related requests, contact Privacy@agilex.ai. If another legal entity determines the purposes or means of a specific processing activity, we will identify the relevant role and provide additional information where required by applicable law.
Our Website is powered by Shopify, which provides website infrastructure and related services. This Privacy Policy applies to the Personal Information collected and processed by AgileX Robotics through the Website. Where Shopify processes Personal Information independently for its own purposes, such processing is governed by Shopify’s Privacy Policy, available at https://www.shopify.com/legal/privacy.
Separate privacy notices may apply to mobile applications, connected robot products, device platforms, recruitment activities, and independent third-party websites.
2. Personal Information We Collect
2.1 Information you provide directly
When you use an inquiry form, documentation request, contact function, or newsletter subscription, we will collect the following categories of Personal Information, depending on the fields displayed:
- Contact information — name, email address, country or region.
- Business information — organization or company name and business-related details that you choose to provide.
- Subscription and preference information — email address, newsletter preferences, and records of your affirmative choices, withdrawal or unsubscribe requests, where relevant.
- Inquiry and product information — products of interest, application requirements, technical questions, project requirements, and other information included in your inquiries.
If you request a user manual, technical specification, CAD model, or similar product resource, we may collect the contact information requested on the relevant form, together with the resource requested.
If you submit Personal Information about other people to us or to our service providers, you are responsible for ensuring that you have the authority to do so and for allowing us to use their Personal Information in accordance with this Privacy Policy (for example, by asking for their consent).
2.2 Information collected through use of the Website
When you browse the Website, our systems may process IP address, browser and device type, operating system, page requests, date and time of access, referrer information, security events, and related technical logs to the extent generated by our infrastructure or approved service providers.
Please avoid submitting passwords, identity-document numbers, payment credentials, sensitive Personal Information, or confidential third-party information in free-text inquiry fields unless specifically requested through an appropriate secure channel.
3. Purposes of Processing and Lawful Bases
We process Personal Information only for specified, legitimate purposes and on a legal basis available under applicable law.
3.1 Documentation and information requests
We use your contact details and requested resource information to provide or enable access to user manuals, product specifications, technical documentation, and related materials. Depending on the circumstances, the applicable basis may be steps taken at your request before entering a contract or our legitimate interest in responding to requested information.
3.2 Business and technical inquiries
We use contact, organization, product interest, project requirement, and communication information to understand and respond to your inquiry, discuss suitable robotics solutions, arrange requested communications, and maintain a reasonable history of relevant correspondence. The applicable basis may be pre-contractual steps or legitimate interests, subject to an appropriate balancing assessment where required.
3.3 Direct marketing and newsletters
We use your email address and relevant subscription preferences to send product launches, technical updates, newsletters, event invitations, promotional materials, and similar communications only where you have provided valid consent or where another lawful basis is permitted by applicable marketing and data protection law. Where consent is required, it will be requested separately from submitting an inquiry or receiving documentation.
3.4 Website operation, security, and improvement
We process appropriate technical data to operate and secure the Website, diagnose errors, prevent abuse, and improve our services. Any non-essential analytics or advertising technologies are subject to the applicable requirements for notice and user choice.
3.5 Legal compliance and protection of rights
We may process information to fulfill legal obligations, respond to lawful requests, investigate security issues, and establish, exercise, or defend legal claims.
Where we rely on legitimate interests as a legal basis for processing Personal Information, we assess whether our interests are overridden by your rights and freedoms, as required by applicable law. Where we rely on consent, you may withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.
4. Marketing Communications, Consent, and Choices
Submitting a product inquiry or requesting technical documentation does not, by itself, constitute consent to receive unrelated marketing communications. Where we seek permission for marketing in these contexts, it will be presented as a separate, optional choice that is not pre-selected. Declining marketing communications will not prevent you from submitting an inquiry or accessing product documentation otherwise available to you.
If you subscribe to our newsletter using a clearly identified subscription form or other affirmative action, we may send the information described at the point of subscription. We may retain records of the subscription source, wording of the consent request, and subsequent subscription changes or withdrawals to demonstrate compliance.
You may withdraw your marketing consent or object to direct marketing at any time by contacting us at marketing@agilex.ai. We will process your request and update your marketing preferences within the timeframe required by applicable law. We may retain limited information to ensure that your opt-out preferences are respected.
5. How and Why We Share Your Information
With Suppliers:
Our authorized vendors and suppliers may require Personal Information to provide services we have contracted for, such as website hosting, IT services, customer service, and cookie preference management. We use software and tools to operate the Website and may process Personal Information using these tools in the ordinary course of business. Our contracts with suppliers and vendors include provisions to protect your information and limit its use.
We also share non-personally identifiable information, such as anonymized or aggregated information, with suppliers for purposes such as analysis, identifying trends in the areas of our products and to help research and develop our new services.
With Affiliates:
Where relevant to your inquiry and permitted by law, we may disclose necessary Personal Information to affiliated entities to provide organizational, technical, legal, and compliance support for our Website. These affiliated entities either follow the same practices described in this Privacy Policy or practices at least as protective as those described in this Privacy Policy.
Business transferees
In the rare event of a business transaction such as a merger, acquisition, or reorganization, we may share some of your Personal Information with relevant parties (e.g., a buyer or successor) in order to facilitate such a transaction. If we intend to transfer information about you, we will inform you either by email or by posting a notice on the Website.
We may also disclose information when required by applicable law or valid legal process, to protect lawful rights and security, or as part of a genuine corporate restructuring subject to applicable safeguards.
6. Personal Information Processing and Transfers
Personal Information collected through our Website may be stored and processed using cloud-based infrastructure provided by third-party service providers. Where Personal Information is transferred across borders, we will implement appropriate safeguards in accordance with applicable data protection laws..
7. How Long We Retain Personal Information
We retain Personal Information only for as long as reasonably necessary for the purposes described in this Policy, taking into account the nature of the information, the status of our communications, security needs, applicable legal obligations, and the establishment, exercise, or defense of legal claims.
Inquiry and documentation request records are kept while necessary to respond to the relevant request and for a proportionate follow-up period. Newsletter contact information is retained while your subscription remains active. After an opt-out, we may keep limited suppression and consent-history records where needed to honor your choice and comply with law. Technical logs and backup copies may be retained under separate documented schedules.
8. Cookies and Similar Technologies
Our Website uses cookies and similar technologies to support essential website functions, maintain security, remember user preferences, and analyze website traffic and performance.
Some cookies are necessary for the proper functioning of our Website, while others are used for analytics and website improvement.You may manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our Website.
9. Information Security
We implement appropriate technical and organizational measures designed to protect Personal Information against unauthorized access, disclosure, alteration, loss, or misuse, taking into account the nature and risks of processing. Such measures may include access controls, confidentiality requirements, security monitoring, appropriate transmission and storage protection, and incident response procedures.
However, security risk is inherent in all internet and information technologies. No method of transmission or storage is completely secure, but we take reasonable steps appropriate to the circumstances and will respond to Personal Information security incidents as required by law.
10. Your Privacy Rights and Choices
Depending on your location and applicable data protection laws, you may have certain rights regarding your Personal Information, including the rights to request access, correction, or deletion, withdraw consent, or object to certain processing activities.
Residents of certain U.S. states may have additional rights under applicable state privacy laws, including the right to opt out of the sale or sharing of Personal Information, targeted advertising, or certain profiling activities, where applicable.
We will not unlawfully discriminate against you for exercising your applicable privacy rights. Where required by law, you may also appeal a decision regarding your privacy request.
To exercise your rights or ask a privacy-related question, please contact us at Privacy@agilex.ai. We may request information reasonably necessary to verify your identity and will respond within the timeframe required by applicable law. These rights may be subject to applicable legal limitations and exceptions.
11. Unsubscribing from Marketing
You may unsubscribe from marketing communications at any time by contacting us at marketing@agilex.ai. We will process your request and update your marketing preferences within the timeframe required by applicable law. We may retain limited information to honor your opt-out preferences and prevent further marketing communications.
Unsubscribing from marketing will not prevent you from visiting the Website, downloading otherwise available product documents, or submitting business inquiries. We may still send communications necessary to respond to a specific request you make, provided that such communications are not used for promotional purposes.
12. Children’s Privacy
The Website is intended primarily for business, engineering, research, and educational organizations and is neither intended for nor aimed at children. We do not knowingly solicit Personal Information from children where parental authorization is legally required. If you believe that a child has provided such information, please contact us so that we can assess and take appropriate action.
13. Third-Party Websites and Social Media
Our Website may contain links to independently operated third-party websites, video platforms, documentation repositories, or social media services. When you click these links, you will be directed to third-party websites that operate independently from us. These third parties may collect and process your Personal Information in accordance with their own privacy policies. We encourage you to review their privacy notices before providing any Personal Information.
14. Changes to This Policy
We may update this Privacy Policy as our Website, processing practices, or legal obligations change. When we do so, we will publish the updated Policy and revise the “Last Updated” date. Where required, we will provide additional notice or seek renewed consent for material changes.
15. How to Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, or wish to exercise any of your rights regarding your Personal Information, please contact us using the details below. We will review and respond to your requests in accordance with applicable data protection laws.
Data Controller: Dongguan AgileX Robotics Co., Ltd.
Business Address: XbotPark, Songshan Lake Park, Dongguan City, Guangdong Province, China.
Privacy Contact: Privacy@agilex.ai
Website: https://global.agilex.ai/
