These After-Sales Service Terms are effective from the date of release by our company. The right to revise and interpret these After-Sales Service Terms, within the scope permitted by law, belongs to our company.
The after-sales service policy outlined herein is currently intended for customers within the China region. For customers outside the China region, the after-sales policy will be negotiated and resolved by the respective regional agents.
In case of product malfunctions or abnormalities, you can send an email to email@example.com for inquiries. You can also contact the respective business representative for assistance.
Regular preventive maintenance forms the basis for ensuring the high availability of your system. Moreover, it enables the early identification of optimization opportunities. When complemented by the appropriate service level, response times can be minimized.
Users who cause product damage due to accidents, improper use, or unauthorized repairs that deviate from the user manual will not be eligible for warranty services. This includes, but is not limited to:
- Damage caused by deviations from the user manual, or misuse, improper storage, such as water immersion, corrosion, oxidation, burning, falling, crushing, or exposure to abnormal temperature and humidity environments.
- Failures or damage caused by natural disasters or external factors, such as floods, earthquakes, lightning strikes, abnormal voltage from external power lines, and other environmental factors.
- Disassembly, modification, or replacement of non-original parts performed by unauthorized repair personnel.
- Inability to provide relevant purchase receipts, or if the content on the sales unit's sales certificate or product purchase receipt does not match the product.
- Alteration or obscuring of content on purchase receipts, making it unreadable.
- Other failures or damage caused by human factors, placing the product in an environment exceeding its specified parameters, and other force majeure events.
Valid for 12 months from the date of receiving the goods. For details, please refer to the warranty terms.
Collection of Personal Information
We may collect the following categories of personal information about you when you visit our websites, purchase a product or service, contact us, or otherwise engage with us:
Contact Data: Full name, email address, mailing address, phone number
Account Data: Account login credentials
Usage Data: IP address, browser type, pages visited on our sites
Any other personal information you voluntarily provide to us
Data collection is necessary for us to provide you with products, services, information, updates, and support. You are not required to provide personal information, but certain features and functions may be unavailable or limited for anonymous users.
Use of Personal Information
The personal information we gather is used in the following ways:
Provide and administer products, services, and customer support
Send communications related to orders, accounts, subscriptions, etc
Improve the design and content of our websites and apps
Customize your experience of sites and apps
Conduct research, analytics, and data analysis
Comply with legal obligations and requirements
Disclosure of Personal Information
We do not sell personal information to any third parties. We only share it with vendors and service providers as needed to serve our customers and operate our services and business. Examples include payment processors, shipping service providers, data storage providers, etc.
We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
This Website uses Google Adwords
This website uses the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven't completed a task on our site.
Data Security and Retention
We implement appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing and accidental loss, destruction or damage.
Security measures include encryption of data, access controls and authentication protocols, secure communication channels, staff privacy training, and periodic audits and risk assessments of systems and processes.
We retain personal data for no longer than necessary to fulfill the purposes for which it was collected, including satisfying any legal requirements, or resolving disputes.
Non-personal or anonymized usage data may be stored in aggregated form for analytics and business operations.
Your Data Rights and Choices
You have certain rights and controls over your personal data, subject to local data protection laws. These may include rights to access, rectification, objection, erasure or portability of your personal data as applicable. Please contact us if you wish to exercise these rights.
You also have choices regarding collection and receipt of promotional communications. You may opt out from marketing messages at any time by using the unsubscribe option or by contacting us.
Protection of Minors
Our website and services are not directed to individuals under the age of 13 (or other age as required by local laws). We do not knowingly collect personal data from children without appropriate parental consent. If you believe your child has provided their information without this consent, please contact us to request removal of the data.
Do Not Track
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
If you have any requests concerning your personal data or questions about this policy, please contact our at: [firstname.lastname@example.org].