These After-Sales Service Terms are effective from the date of release by our company. The right to revise and interpret these After-Sales Service Terms, within the scope permitted by law, belongs to our company.
The after-sales service policy outlined herein is currently intended for customers within the China region. For customers outside the China region, the after-sales policy will be negotiated and resolved by the respective regional agents.
In case of product malfunctions or abnormalities, you can send an email to email@example.com for inquiries. You can also contact the respective business representative for assistance.
Regular preventive maintenance forms the basis for ensuring the high availability of your system. Moreover, it enables the early identification of optimization opportunities. When complemented by the appropriate service level, response times can be minimized.
Users who cause product damage due to accidents, improper use, or unauthorized repairs that deviate from the user manual will not be eligible for warranty services. This includes, but is not limited to:
- Damage caused by deviations from the user manual, or misuse, improper storage, such as water immersion, corrosion, oxidation, burning, falling, crushing, or exposure to abnormal temperature and humidity environments.
- Failures or damage caused by natural disasters or external factors, such as floods, earthquakes, lightning strikes, abnormal voltage from external power lines, and other environmental factors.
- Disassembly, modification, or replacement of non-original parts performed by unauthorized repair personnel.
- Inability to provide relevant purchase receipts, or if the content on the sales unit's sales certificate or product purchase receipt does not match the product.
- Alteration or obscuring of content on purchase receipts, making it unreadable.
- Other failures or damage caused by human factors, placing the product in an environment exceeding its specified parameters, and other force majeure events.
Valid for 12 months from the date of receiving the goods. For details, please refer to the warranty terms.